FAQ
❓ Frequently Asked Questions
We've answered some of our most frequently asked questions below. If you need further assistance, feel free to contact us anytime. 💕
📦 How long does delivery take?
Estimated delivery is approximately 2–3 weeks from the order closing date. We will keep you updated throughout the process.
💳 When do I need to pay?
Full payment is required to confirm your order. Orders are only processed after payment has been successfully received.
✨ Are your products authentic?
We carefully source our products from trusted suppliers. Product authenticity will always be clearly stated in the product description.
❌ Can I cancel my order?
Once an order has been confirmed and processed, cancellations are no longer possible.
🔄 What if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order and include:
- Your order number
- Clear photos of the item
- A brief explanation of the issue
Our team will review your request and work towards the best possible solution.
📍 Do you offer delivery?
Yes. Collection and delivery options will be communicated once your order arrives.
💌 How can I contact Roseybabe?
You can contact us through our official social media pages or via our Contact Us page. We're always happy to help.
💕 Didn't find your answer?
Feel free to send us a message anytime. We'll be happy to assist you.